The NAM2021 Code of Conduct is available at https://nam2021.org/bath/code-of-conduct. By participating on any of the conference platforms discussed below you are agreeing to abide by this code of conduct. For any questions or concerns, or to report a Code of Conduct violation, please see the following page https://forms.gle/253Ef6C71pKnopV58.
The NAM2021 organisers retain the right to take any actions to maintain a welcoming environment for all participants. This includes warning the offender, at the sole discretion of the organisers, or expulsion from the conference with no refund.
Please scroll or click on the following links for more information
Hopin
Hopin is a third party event management platform that we are using to host the parallel sessions and plenary talks for NAM2021. You should have received an invitation link to the Hopin platform when you completed your registration for the meeting. Using this link activates your ticket to the NAM2021 Hopin event (please note, this is different from the link to the Test/Training event you may have also received if you were designated as a session moderator).
The Hopin event will be activated 30 minutes prior to the start of the conference. Hopin is a fully featured events platform with many capabilities including an expo area where you can interact with exhibitors and sponsors, parallel sessions which can be attended by hundreds, and stages which can be attended by thousands. It also boasts a random networking feature (similar to snapchat) that connects you to a delegate who is also interested in chatting. We encourage you to explore these features during the coffee breaks, and between sessions.
Important: Chrome strongly recommended, or Firefox if necessary. Do not use Safari. Quit MS Teams.
Hopin is designed to perform best with Chrome, though Firefox can also function. Other browsers are NOT recommended. If you are having connectivity or lag issues unrelated to your internet connection switching browsers to Chrome tends to solve most problems. Additionally, several users have reported issues with video buffering when Microsoft Teams is running simultaneously, so we recommend attendees quit Teams when using Hopin.
For All Attendees
Please watch the videos above to see the basics of how to navigate the Hopin platform. We have also included direct links (via the ☆) to the different Hopin parallel sessions and plenaries on the NAM2021.org Summary Schedule.
On the left hand side of the Hopin page there are several links:
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The reception page contains information about the conference, sponsors, as well as the schedule of events.
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The plenary page lists the plenaries for the entire week and provides links to the stages.
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The parallel session page will only show currently active parallel sessions. You can use the Summary Schedule above, or the schedule on the reception page to look at upcoming sessions.
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The networking feature allows a random speed-networking chat to be had with another willing delegate. After a brief time you can choose to extend your time, exchange contact information, or just end the chat. At the end of the conference Hopin will send you the contact info of anybody who you decided to exchange information with.
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The Expo booths are where our sponsors and exhibitors have set up virtual booths containing information, videos, people, and links specifically designed for NAM2021.
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On the right hand side of the Hopin page there are Chat, Q&A, and Polling features that are available for both the entire event and particular sessions. You can also find a people tab which shows you the active participants. You can also use this tab to send a direct message to one of the participants, start a video call, or schedule a later meeting via Hopin.
Participating in Parallel Sessions:
If you are asked to participate on stage (e.g. by asking a question over video) during a parallel session you can use the “Share Audio and Video” button on the upper right corner of the stage. A moderator can then approve your request, and you can join the video call on stage. Note that the number of people allowed on the stage at any time is capped for each session. You may not be able to “Share Audio and Video” if that maximum number is reached.
It is up to the session conveners to discuss with the session participants how they wish to handle questions (i.e. what platforms, reading questions, or on-stage questions) for their particular session. However, we recommend that questions for the speakers be put into the Q&A tab for the session on the right hand side of the screen. Questions can be upvoted by other members of the audience. We recommend that the organisers ensure all questions (or certainly, the unanswered ones) are copied onto the appropriate Slack channel for further discussion.
If you have a question during a plenary please use the Q&A tab, and the moderator will select and read out questions at appropriate times.
Accessibility & Closed Captions:
We recommend you use the Google Chrome browser to access Hopin. To turn on closed captions/subtitles you should activate the live captions setting in Chrome:
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At the top right, click the three dots menu/More and then ‘Settings’. Alternatively you can select ‘Chrome → Preferences’ from the Mac menu bar.
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At the bottom of the settings page, click ‘Advanced’.
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Under 'Accessibility', turn on Live Caption.
More details on how to customise live captions are available on the Chrome support pages.
For Speakers
To help ensure the smooth on-time running of the conference please arrange with your session conveners to arrive in the parallel session 30 minutes prior to the start in order to test your video, screenshare, and audio. You can find the link to your session on the NAM2021.org Summary Schedule, which you should be able to access at any point of the conference. Your session moderators and technical support staff will be there to help you 30 minutes prior to the start of the session. Your conveners/moderators will also discuss with you how to handle questions and time warnings, as you may not be able to see chat if you are full-screening your presentation.
When it is your turn to speak, use the Share Audio and Video button on the top left to request to go on stage. This will bring up the typical video conferencing controls at the bottom of the screen including the screenshare button 
If you have a youtube video that you wish to play for your presentation, you can use the youtube sharing button 
PLEASE ENSURE THAT YOU ARE USING CHROME. Or if that is impossible, use Firefox. Our testing has shown that using other browsers severely hampers the performance of presentations on Hopin.
PLEASE UPLOAD/SHARE YOUR SLIDES TO THE SLACK IF POSSIBLE so that attendees unable to attend your session can still view your talk.
More information can be found in the Hopin documentation here.
When you are finished with your talk (congratulations!) use the Leave button in the upper right to leave the stage. This will return you to the audience (it will NOT make you leave the session).
For Session Convenors & Moderators
By now you should have been able to attend one of our training sessions. If not, or if you don’t remember much, don’t fret. These instructions and our technical support staff will be available to you throughout the conference, in particular in your session 30 minutes prior their official start.
How to Access Your Session Early
All speakers should access your session 30 minutes prior to start via the NAM2021.org Summary Schedule. Find your session on the summary table, and then select the ☆ symbol by your session name. This will take you directly to your session on the virtual NAM platform. You should take each of your speakers through coming on and off stage, and doing screen sharing and testing of their presentation.
You cannot put someone on stage; they must request to access the Stage by clicking "Share Audio and Video". Once a speaker requests to Share Audio and Video, their name/picture should appear in the moderation panel on the lower left of the screen.
By clicking on the + you can bring them onto stage. If they are having trouble requesting to share, it may be that you have reached the on-stage limit set for your room (remember screen-shares count as a virtual presenter). Remove someone from stage, or if the session hasn’t started yet, contact an organiser if you need to increase the limit.
Once on stage the speakers will have access to the screen-sharing button 
Hopin has the ability to share youtube videos that are controlled by the on stage presenters.
If you wish to enable youtube sharing in your session and it is not currently active let one of the organisers or technical staff know. Your speakers may wish to use this in order to share videos that contain audio that would not otherwise be heard during their presentations.
More information on Hopin Session moderation can be found here.
Note: sharing audio from Powerpoint or Keynote is possible but quite complicated.
There will be a person assigned to your session who should be there starting 30 minutes prior to your session start. They can help you with technical issues with the hopin platform and can quickly summon an organiser that has administrator access to the backend if needed. To contact them, you can ask for them aloud in Hopin during your session, post in the session chat with the hashtag #techhelp, or post a help request in your session's channel on Slack.
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Email your session presenters (and poster people) and get them to show up 30 min before the session
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Test their slides, video, and audio with the help of the technical support NAMbassador.
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Decide with your presenters how you want to handle questions. (Q&A, Chat, or Slack? Questioner on stage or moderator reading?) If you are unsure we recommend that the audience submit questions via the Q&A so they can be upvoted, and the moderator read the questions to the speaker. In either case please have a facilitator copy the questions over to the Slack Channel for each talk.
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Decide with your presenters how you want to give them a time warning. Speakers may not be able to see chat if they are sharing full screen so it may be necessary to break into the talk and give them an audio time warning.
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Remind the Speakers to upload/share their slides on Slack if possible.
Session facilitators
You may wish to assign one session moderator (preferably not the chair) to facilitate each block. This basically means copying over unanswered questions from the Q&A on Hopin to Slack so the discussion can continue there. They should also help the chair moderate the session chat, flag inappropriate messages, and otherwise ensure a welcoming and healthy atmosphere in the session. To request additional moderators to be added to your session, please contact us through the #helpdesk channel on Slack, or let the NAMbassador assigned to your session know directly on the day.
Poster flashes
If you are doing poster flashes, you can set this up on the NAM webpage by assigned each poster a specific time slot (e.g. 14.37 pm, 14.38 pm etc) and they will appear in order on the schedule, even if the precise times at which the actual presentations take place are off by a few minutes. You can also submit an abstract for your session titled "XYZ Session: Flash presentations" under your own name and approve it before the beginning of your envisaged Flash slot, so it shows up on the schedule on the NAM webpage.
We recommend one of the session convenors sharing their screen during the flashes, rather than having each flash presenter share their screen, as the latter process can result in cumulative delays in switching between presenters. If following the former approach, you will want to collate slides from all your poster flash presenters, stitch them together in order, share your screen during the flash talks, hit the "next" button when asked at the end of each talk, etc.
At the start of your flash presentation slot, we recommend that the chair ask all poster presenters to request to share their audio and video by clicking the blue button on the top right of the Hopin screen. The facilitator can then grant access to presenters in the order in which you would like to bring them on stage, and, if necessary, support people in leaving the stage after each presentation by clicking the "remove" button (which can be located by clicking on the more menu aka three dots associated with the presenter's video).
Frequently Asked Questions
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Will the parallel sessions be recorded?
No, unfortunately. There was insufficient organizational bandwidth to sort this out. -
Will the session end right at the prescribed end time?
No. The sessions are actually live throughout the event, so you can keep going. We'd rather you let the participants go so they can get to wherever they need to be next, however, so please try to keep good time in your session! -
If our session extends over several blocks, do we get 30 minutes before each block to test with our speakers?
Yes. There will be a 30 minute session before each block, where a NAMbassador (person from the tech team) will be around to help you. -
Is there a clock / timer?
No. Please use your own timekeeping devices to keep your speakers and your session on time. -
I am a session chair / moderator. How can I give presenters a two-minute warning?
Interrupt them and give them the warning verbally. -
How many people can be on stage?
You can see the number of people allowed on stage at any time on your session as a number in the corner (e.g. 3/5 indicates 3 people currently on stage out of a max of 5). If you are a session convenor and you need to have more people on stage at once than currently specified, get in touch with us at once. Keep in mind that a screen-share counts as a person and increasing the number of people allowed to be on stage simultaneously reduces the number of people who can enter and view the session, roughly as N_participants = 3000 / N_people_on_stage. -
Can I raise my hand to ask questions?
No, but you can put your question in the Q&A and a moderator can bring you on stage if they so desire (this only works on parallel sessions, not for plenary talks). -
Where should I ask questions?
We recommend questions be asked in the Q&A window in Hopin for the session, NOT in the chat (because chat does not have the voting feature). You may need to hit the "Ask a question" button the first time you enter a session. -
Is there a ranking process for questions?
Yes, participants can upvote questions already posted in the Hopin Q&A. -
Can moderators remove questions from the Q&A after they have been answered?
Yes. Hover over the question and hit the delete button. A csv file of the Q&A will be available after the session, and it will include "deleted" / answered questions. -
Should we copy the Q&A over from Hopin to Slack?
We are leaving this up to session convenors and moderators. Feel free to use the Slack channel for your session how you wish. At minimum, you might want to copy over any questions that remain unanswered after each presentation to the pinned Slack post for that presentation, so that the presenter can answer them there afterwards. What you choose to do with the answered questions and anything else in the session chat on Hopin is up to you. -
Can we moderate the chat?
If you are a session moderator, you can remove accidental or erroneous messages from the chat. Hover over the message and hit delete. If the message violates our Code of Conduct, please take a screenshot and report it either via the google form https://forms.gle/253Ef6C71pKnopV58 or directly via email to This email address is being protected from spambots. You need JavaScript enabled to view it. -
Where can I get help?
For help during the session or session prep, a NAMbassador tech helper will be present to help with any technical issues, and can summon an organiser if necessary. Otherwise you can contact one of the support staff through the #helpdesk channel on the NAM2021 Slack. -
How do I contact the tech person assigned to my session?
You should speak to them in the 30 minutes prior to your session. If you need them to help you during your session you can ask for them aloud in Hopin, post in the session chat with the hashtag #techhelp, or post a help request in your session's channel on slack. -
Where can I upload slides after my presentation?
Please feel free to post any slides (PDFs / links to Powerpoint or Keynote files you have uploaded to Google Drive etc) in the Slack channel for your session as a reply to the pinned post dedicated to your talk. This will be of great help to those who have had to miss sessions due to other obligations.
